Wait for 10 minutes and login to SEPM with username and password as admin.On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools.On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools.cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools) Navigate to the directory of the "resetpass.bat" tool using the cd command.When prompted, either click "Yes" or enter your administrator credentials if necessary.Right-click Command Prompt and click Run as administrator. Click Start, and then click All Programs.For more information, see the Symantec Technical Support knowledge base article, You must use a new Administrator account to use Active Directory authentication. Warning: Do not use the "admin" account when setting up Active Directory Authentication. If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.ġ.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.Ģ.Locate the :\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.ģ.Double-click the resetpass.bat executable file. You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account. Resetting the administrator password to admin
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